VA Loan Network Blog

Veterans Frustrated by the VA

The VA is charged with caring for those who have borne the burden of protecting our nation. In some ways the VA provides this service very well. In others it falls woefully short. One recent report by 60 Minutes shows that veterans are increasingly frustrated with the VA’s lackluster performance:

It was Abraham Lincoln who said the purpose of the VA was to “care for him who shall have borne the battle.” But the wars in Iraq and Afghanistan have pushed the VA further behind in that mission, and today there are a million veterans waiting for the VA to handle their disability claims.

That has led some to latch onto another motto making the rounds for how the VA operates: “Delay, Deny and Hope That I Die.”

“When I hear that, I will tell you that it really troubles me. As somebody who has devoted 35 years of my life to this organization, and to serving veterans, it’s extremely troubling that there are veterans who feel that way,” the VA’s Deputy Undersecretary for Benefits Michael Walcoff, told 60 Minutes correspondent Byron Pitts.

Last year, $30 billion dollars – one third of the VA’s total budget – was paid in disability compensation to nearly three million veterans.

One area the VA does perform well is the VA refinance program. Every year thousands of veterans take advantage of this program to improve their mortgage. If you need to refinance, fill out our form to get started.